Help & Support

Playback & Sounds

My sound stops playing when the screen locks.

Background playback is enabled by default. If audio stops on lock, check that "Background App Refresh" is enabled (iOS) or that battery optimization is disabled for Noble Ambience (Android Settings → Apps → Noble Ambience → Battery → Unrestricted).

Can I download sounds for offline use?

Yes. Tap the download icon on any sound to save it for offline playback. Downloaded sounds appear in your Library.

Can I record my own ambient sounds?

Yes. Premium subscribers can record custom sounds via Library → Add Custom Sound. The microphone permission is requested only when you start your first recording.

Account & Subscriptions

How do I upgrade to Premium?

Open Settings → Subscription and choose a plan. Subscriptions are billed through your platform's app store (Apple App Store or Google Play) and renew automatically until cancelled.

How do I cancel my subscription?

iOS: Settings app → your name → Subscriptions → Noble Ambience → Cancel. Android: Play Store → profile → Payments & subscriptions → Subscriptions → Noble Ambience → Cancel. Cancellation takes effect at the end of the current billing period.

How do I request a refund?

Refunds for App Store and Play Store purchases are handled by Apple and Google respectively. See our Refund Policy for details.

How do I delete my account?

Open Settings → Account → Delete Account. Deletion is permanent and removes all your data, including custom mixes, recorded sounds, and preferences. Active subscriptions must be cancelled separately through the App Store or Play Store.

Can I export my data?

Yes. Settings → Account → Export My Data generates a JSON archive of your account data, including your profile, custom mixes, recorded sounds, and listening history.

Notifications & Reminders

Why am I not receiving the daily reminder?

Check that notifications are enabled for Noble Ambience in your device's Settings. The daily reminder is scheduled locally on your device, so it works even without an internet connection — but it relies on the OS notification permission being granted.

How do I change the reminder time?

Settings → Notifications → Daily Reminder. Tap the time to open the picker and choose any hour and minute.

My reminder is in the wrong language.

Reminders use your device's current language. Change your device language (Settings → General → Language & Region on iOS; Settings → System → Languages on Android) and the next reminder will respect the new locale.

Privacy & Security

What data does Noble Ambience collect?

See our Privacy Policy for the full list. We do not sell or share data with advertisers, and we do not use the IDFA tracking identifier.

Does the app use Face ID or Touch ID?

Only if you enable biometric unlock in Settings → Privacy & Security. When enabled, the app re-authenticates you on cold launch using your device's biometrics. Disabling biometric unlock at any time clears the requirement.

Still need help?

Reach out at contact@nobleachievements.com and include your device model, OS version, and a brief description of the issue. The Contact page lists what to include for the fastest resolution.