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Refund Policy

Effective Date: April 20, 2026

1. Overview

Noble Ambience offers both free and premium subscription tiers. This policy explains how refunds work for premium subscriptions purchased through different platforms.

2. Free Tier

The free tier of Noble Ambience is always available at no cost and does not require a subscription or payment method. No refund applies to the free tier.

3. App Store Purchases (Apple & Google)

Subscriptions purchased through the Apple App Store or Google Play Store are processed and billed by Apple or Google respectively. Refund requests for these purchases must be directed to the respective store:

Refund eligibility and processing for app store purchases are determined by Apple's or Google's respective refund policies. We do not have the ability to issue refunds for purchases made through these stores.

4. Web Purchases

Subscriptions purchased through our website are processed by our authorized payment processor, which acts as the Merchant of Record for these transactions.

  • EU withdrawal right — if you are in the European Union, you have a 14-day right of withdrawal from the date of purchase. To exercise this right, contact us before the withdrawal period expires
  • General refund policy — we offer refunds for web purchases within 14 days of the initial purchase if you are unsatisfied with the service. After 14 days, refunds are issued at our discretion

5. Subscription Cancellations

You can cancel your subscription at any time. Cancellation does not trigger an automatic refund. When you cancel:

  • Your premium access continues until the end of your current billing period
  • You will not be charged for subsequent billing periods
  • Your account reverts to the free tier when the current period expires
  • Your custom mixes, favorites, and preferences are preserved (some features may become inaccessible until you resubscribe)

6. How to Request a Refund

For web purchases, contact us at contact@nobleachievements.com with:

  • Your account email address
  • Date of purchase
  • Reason for the refund request

For app store purchases, use the links provided in Section 3 above.

7. Processing Timeline

We process refund requests within 3 business days of receipt. Once approved, the refund typically appears on your statement within 5-10 business days, depending on your payment provider.

8. Non-Refundable Items

The following are not eligible for refunds:

  • Partially used subscription periods (after the 14-day refund window)
  • Subscriptions that have been active for more than 14 days (for web purchases)
  • Free tier usage

9. Payment Processing

Web subscription payments are handled by our authorized payment processor, which acts as the Merchant of Record. This means the payment processor handles billing, tax collection, and payment-related customer service for web purchases. The payment processor's name appears on your bank or credit card statement.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes take effect when posted. Existing subscribers are governed by the policy in effect at the time of their most recent purchase or renewal.

11. Contact Us

If you have questions about this Refund Policy, contact us at:

Noble Achievements LLC, operating as Noble Ambience
Email: contact@nobleachievements.com